FAQ's

Please allow 3-4 weeks for deliveries. Parcels are sent via Australia Post with a tracking number supplied. We can express ship to you if necessary for an additional fee. Please request a quote for express shipping here.

Australia-wide and selected international countries.

Framed paper prints will use Perspex not glass to minimise breakage when shipping within Australia. We can only ship unframed prints rolled in a tube to international destinations.

Australia
We offer free shipping Australia-wide on all artworks under 120cm. Request a quote for artworks 120cm and over before finalising your order.

International
Additional shipping fees will apply to international orders. Request a quote before finalising your order.

Please keep in mind: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are your responsibility so please keep this in mind. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

PRINT ORDERS DEADLINE If you would like to receive your prints in time for Christmas especially if you need them framed please have your orders in by NOV 14.

Originals are one of a kind and each print is made to order with much love and care. For this reason we cannot accept returns, exchanges or change of mind on these custom made products as we do not hold stock.

For any items other than artworks we are happy to accept a return or exchange within 14 days of receipt of the goods. The item must not be damaged and returned at your cost in brand new condition.

We do not accept returns for items that were purchased as part of a sale.

We do our best to represent the colours correctly for artworks and products, but colours you see on your computer screen or device may vary slightly from the actual artwork or product.

If your package arrives damaged in transit please don’t worry, all our freight is insured.

Here’s what to do:

Take photos of:

• The external box
• The shipping label on the box
• The damage to the artwork/frame or fault in the print

Please send all photos to me via email within 14 days so we can resolve the dilemma as quickly as possible so we’re all smiling again.

All orders are processed in Australian Dollars and include a Goods and Services Tax (GST). The Kim Harding Art Shop accepts the following payment methods - Visa, MasterCard &  PayPal. Please read our full Terms and Conditions and Return Policy located on this page for further information.

I am more than happy to help you find the perfect frame for your artwork. Feel free to drop me a note via my connect page.

All framed prints come with an oak frame. If you have ordered a print and would like to have a white or black frame instead, please contact me here asap so I can organise this with the printer at the time of placing the order.

Certainly! Feel free to get in touch with me  here.

Absolutely. I love to find companies that create products that align with my brand values and help them choose an artwork to make their special product sing. You can get in touch with me here and I would love to talk to you about your ideas.

My studio is a private space – however, if it works in, I am always happy to meet and talk to people and show them around. Send me a message and we can talk about your potential visit.